Overview

Working Hours/ Day off: 9 off 8

Job Responsibility:

  • Handling and replying to customer inquiries through email, phone, and a-live clients.
  • Maintaining customer relations.
  • Providing feedback to Supervisor/ Head on customer’s needs/feedback.
  • Preparing and generating reports/relating customer queries.
  • Researching into customers’ queries/concerns into the systems.
  • And all other tasks/responsibilities assigned by the Supervisor/Head of the Department.

Qualifications/Knowledge and skills set:

  • Candidate must possess at least Bachelor’s/ Degree, in any field.
  • Age requirement is 21 to 35 years old.
  • Preferably 1-4 yrs. Experienced Employees specializing in Customer Service or equivalent.
  • Academic qualifications of at least Tertiary level with Bachelor’s Degree.
  • Work experience of at least 2 years in customer service including online support for customers via live chat will be strongly considered.
  • Excellent communication in other Asian languages and European languages is an advantage.
  • Must be knowledgeable in the use of electronic mail (email), live chat, and other online communication tools.
  • Highly organized, self-motivated, and able to work independently or with a team.
  • Proficient in Microsoft Word, Excel, PowerPoint

Language Skills:

1. Indian – English, Hindi & Tamil

2. Japanese / Filipino – English, Nihongo (Hiragana, Katakana and Kanji), JLPT N1 or N2 only

3. Malaysian – English & Chinese Mandarin

4. Korean / Filipino – English & Korean, TOPIK 5 or 6 (Advanced Level)

5. Vietnamese – English & Vietnamese

6. Thai – English & Thai

 

BENEFITS:

Successfully hired applicants will be received the following benefits, other benefits will be discussed during job offer.

  • Free Accommodation (Condo unit, room sharing accommodation which they will share
  • with one same gender and same nationality employee also)
  • Free meals and snacks during working hours
  • Health insurance, Life insurance, Accident insurance
  • Working Visa/Permit

RECRUITMENT PROCESS

  • Sourcing
  • Paper Screening
  • Initial Interview
  • Translation test exam (for Customer Service applicants only, depending on the candidate nationality)
  • Second/Final interview
  • Job Offer
  • Medical requirements
  • On-boarding

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To apply for this job email your details to careers@viralhire.net

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