Filipino Customer Service Job in Cambodia

Overview

Working Hours/ Day off: 9 off 4

Requirements:

• Proficiency: Native fluency in Tagalog and strong command of English for effective communication, reading, and typing purposes.
• Experience: A minimum of one year of experience in a Pogo-related role such as Customer Service, Payment, or Risk Control.
• Education: Successful completion of a College or University program.
• Age Range: Applicants should be between 21 and 36 years old.
• Gender: Open to both female and male candidates.
• Personal Attributes: Candidates should exhibit qualities of diligence, politeness, and cooperation.
• Technical Skills: Proficiency in utilizing Microsoft Office applications including Excel, Word, and PowerPoint.

Responsibilities:

• Customer Interaction: Respond promptly and courteously to customer inquiries via various online channels, including chat, email, and social media. Provide accurate information about our products, services, and policies to assist customers in making informed decisions.
• Issue Resolution: Identify and troubleshoot customer concerns, finding effective solutions to problems while maintaining a high level of professionalism. Escalate complex issues to the appropriate department or supervisor when necessary.
• Account Management: Assist customers with account-related tasks such as registration, login issues, and account recovery. Guide customers through the process of updating personal information and preferences.
• Technical Support: Offer technical assistance to customers encountering difficulties with our online platform, collaborating with our technical team to resolve technical issues.
• Customer Feedback:

Actively listen to customer feedback and suggestions, conveying valuable insights to improve our services and user experience.

Tagged as: Filipino Jobs, Filipino Work Abroad, Jobs in Cambodia, Overseas Job Openings